Durée indéterminée

On behalf of our client, a growing company based in Neuchâtel, we are currently looking for a Specialist International Customer Service

 

 

Vos tâches

Duties and Responsibilities

  • Order management with a specialisation on EMEA, Latin America and on Middle East countries with close follow up to secure on time delivery.
  • Relief for other markets.
  • Establish strong relationship with distributors and affiliates.
  • Communicate proactively with customers.
  • Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions.
  • Ensure the RMP is available for specific products.
  • Review of all terms and conditions, including price
  • Issue Commercial invoices, Proforma invoices, Credit notes and Commissions.
  • Supervise delivery dates and provide relevant information to the customer.
  • Issue or review shipping documents or any other documents needed for export, import or banks.
  • Interact daily with other teams to ensure the order fulfilment.
  • Manage FOC orders and tracking sheet.
  • Manage Clinical Trial orders for non-IIT studies.
  • Interact daily with inventory management and our warehouses for order fulfilment.
  • Responsibility for tracking shipments from our warehouses to the final customers and handling any damage or return that may occur.
  • Update the database Supply info to have up-to-date information.
  • Manage any Change Control Request for designated countries.
  • Invoice/credit memo and credit return management.
  • Prepare the monthly documents required by Finance.
  • Provide support and documents for audit purposes (logistics, finance, etc.).
  • Maintain database for orders, product returns, credit notes and credit returns.
  • Product Return management (due to transport damages, mix ups or too short shelf life) and responsibility of keeping files up to date.
  • Close cooperation with other departments, such as Logistics Operations, Quality Assurance, Finance, Manufacturing, Marketing and Drug Safety & Risk Management to fulfil processes in place.
  • Responsibility to notify any discrepancy in any Customer Service’s SOP or WPR.
  • Establish new processes regarding specific countries.
  • Identify business needs where needed and make recommendations to streamline the distribution of Celgene’s products.

 

Votre profil

 

Competences

Under the direction of Customer Service Senior Manager, duties include:

  • Orders management
  • Customer Relationship
  • Export activities
  • Process and database maintenance
  • Credit Memo Management
  • Returns Management

 

Skills/Knowledge Required

  • A business/administrative school graduate or equivalent in industry experience.
  • Strong interpersonal skills, team player and willingness to work in an environment where individual initiative and accountability to the team are required.
  • Ability to work with limited day to day supervision.
  • Strong PC experience and Microsoft programmes (MS Office) experience
  • Excellent written and oral communication skills.
  • Fluent in English and French.
  • Ability to work and perform productively in a fast-paced and rapidly changing environment.

Date d'entrée

À convenir


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