On behalf of our client, a growing company based in Neuchâtel, we are currently looking for a
Site Account Specialist, Scheduling and Cell Logistics
Vos tâches
Position Summary
The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of BMS’s commercial autologous cellular immunotherapy products. They will serve as BMS cell therapy treatment center’s main point of contact for patient scheduling.
Duties/Responsibilities
The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.
Act as primary scheduling point of contact for assigned treatment sites
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
Input and maintain transactional data related to patient schedules within BMS’s scheduling system
Troubleshoot and develop plans of action for issues throughout the patient journey
Execute exception processes such as product returns, product replacements, and out of spec product
Train treatment sites on patient scheduling processes as assigned
Provide real-time scheduling portal support to external users
Document feedback from customers and partners as received
Create and maintain master data in account management system
Actively participate in tactical and other meetings as assigned
Lead meetings with commercial matrix teams Raise escalations and execute as assigned
Track assigned account health and provide insights into trends
Provide on-call and holiday support as assigned
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
Execute project tasks as assigned
Execute working groups tasks as assignedDepartment Name/Functional Area
Global Patient Operations / Cell Therapy Franchise
Location
Boudry, Switzerland
Position is office-based in Boudry, Switzerland with in-office attendance is required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Position shift times are 7.30am – 4.30 pm or 9 am-6 pm local and is assigned on rotating basis.
Weekend and holiday on-call support is required as assigned.
Overtime may occasionally be required as assigned.
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Votre profil
Qualifications
Specific Knowledge, Skills, Abilities:
Highly self-motivated, self-aware, and professional
Ability to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalate
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Skilled in planning and organizing information
Strong communication (written and verbal) and presentation skills
Lives the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion
Fluent reading, speaking, and writing skills required in English and in French, German, Spanish or Italian.
Education/Experience/ Licenses/Certifications:
Bachelor’s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Travel:
Travel is possible and will not exceed 10%. International travel will not exceed once per year.
Langues
Fluent reading, speaking, and writing skills required in English and in French, German, Spanish or Italian.
Date d'entrée
À convenir