Specialist, Customer Service Representative

Durée indéterminée

On behalf of our client, a growing company based in Neuchâtel, we are currently looking for a

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Position Summary

Ensure order management, returns, complaints handling, and other activities part of Customer Service.

Responsibilities

· Order management

· Establish strong relationship with distributors and affiliates

· Communicate proactively with customers

· Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions.

· Ensure the RMP is available for specific products

· Review of all terms and conditions, including price

· Issue Commercial invoices, Proforma invoices, Credit notes and Commissions

· Supervise delivery dates and provide relevant information to the customer

· Issue or review shipping documents or any other documents needed for export, import or banks

· Interact daily with other teams to ensure the order fulfilment

· Manage FOC orders and tracking sheet

· Manage Clinical Trial orders for non-IIT studies

· order fulfilment

· Responsibility for tracking shipments from our warehouses to the final customers and handling any damage or return that may occur.

· Update the database Supply info to have up-to-date information.

· Manage any Change Control Request for designated countries.

· Invoice/credit memo and credit return management.

· Prepare the monthly documents required by Finance.

· Provide support and documents for audit purposes (logistics, finance, etc.).

· Maintain database for orders, product returns, credit notes and credit returns.

· Product Return management (due to transport damages, mix ups or too short shelf life) and responsibility of keeping files up to date.

· Close cooperation with other departments, such as Logistics Operations, Quality Assurance, Finance, Manufacturing, Marketing and Drug Safety & Risk Management to fulfil processes in place.

· Responsibility to notify any discrepancy in any Customer Service’s SOP or WPR.

· Establish new processes regarding specific countries.

· Identify business needs where needed and make recommendations to streamline the distribution of Celgene’s products.

· Ensure the appropriate EHS, GDP and cGMP standards are maintained.

· Support GDP activities as defined in relevant procedures.

Interact daily with inventory management and our warehouses for

Votre profil

Required Competencies

· Strong interpersonal skills, team player and willingness to work in an environment where individual initiative and accountability to the team are required.

· Ability to work with limited day to day supervision

· Excellent written and oral communication skills.

· Ability to work and perform productively in a fast-paced and rapidly changing environment.

Required Qualifications and desired experience

· A business/administrative school graduate or equivalent in industry experience

· Strong PC experience and Microsoft programmes (MS Office) experience

· Fluent in English and French.

Langues

Fluent in English and French.

Date d'entrée

À convenir