Durée indéterminée

On behalf of our client, a growing company based in Neuchâtel, we are currently looking for a

Specialist, Customer Service Representative

Vos tâches

Position Summary

Ensure order management, returns, complaints handling, and other activities part of Customer Service.



·      Order management

·      Establish strong relationship with distributors and affiliates

·      Communicate proactively with customers

·      Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions.

·      Ensure the RMP is available for specific products

·      Review of all terms and conditions, including price

·      Issue Commercial invoices, Proforma invoices, Credit notes and Commissions

·      Supervise delivery dates and provide relevant information to the customer

·      Issue or review shipping documents or any other documents needed for export, import or banks

·      Interact daily with other teams to ensure the order fulfilment

·      Manage FOC orders and tracking sheet

·      Manage Clinical Trial orders for non-IIT studies

·      order fulfilment

·      Responsibility for tracking shipments from our warehouses to the final customers and handling any damage or return that may occur.

·      Update the database Supply info to have up-to-date information.

·      Manage any Change Control Request for designated countries.

·      Invoice/credit memo and credit return management.

·      Prepare the monthly documents required by Finance.

·      Provide support and documents for audit purposes (logistics, finance, etc.).

·      Maintain database for orders, product returns, credit notes and credit returns.

·      Product Return management (due to transport damages, mix ups or too short shelf life) and responsibility of keeping files up to date.

·      Close cooperation with other departments, such as Logistics Operations, Quality Assurance, Finance, Manufacturing, Marketing and Drug Safety & Risk Management to fulfil processes in place.

·      Responsibility to notify any discrepancy in any Customer Service’s SOP or WPR.

·      Establish new processes regarding specific countries.

·      Identify business needs where needed and make recommendations to streamline the distribution of Celgene’s products.

·      Ensure the appropriate EHS, GDP and cGMP standards are maintained.

·      Support GDP activities as defined in relevant procedures.

Interact daily with inventory management and our warehouses for

Votre profil

Required Competencies

·      Strong interpersonal skills, team player and willingness to work in an environment where individual initiative and accountability to the team are required.

·      Ability to work with limited day to day supervision

·      Excellent written and oral communication skills.

·      Ability to work and perform productively in a fast-paced and rapidly changing environment.

Required Qualifications and desired experience

·      A business/administrative school graduate or equivalent in industry experience

·      Strong PC experience and Microsoft programmes (MS Office) experience

·      Fluent in English and French.


Fluent in English and French.

Date d'entrée

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